Submitting a complaint or a return
In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address along with the returned product / productsIn order to make a complaint or return:, follow the steps below:
1. Return / complaint form
Fill in the return / complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and the reason for the complaint, date of purchase and the occurrence of the defect.
2. Returning the product
When submitting a complaint/return, please send the product back with all its accessories, return document and a copy of the purchase invoice.
The defective product should be sent to the following address:
- Parcel Locker InPost WAW07H, Powązkowska 40, Warszawa
- or adress 370studio, ul. Duchnicka 3/1 pok. 100, Warszawa 01-796, tel. tel. +48 790 377 370